Brand Image and Customer Satisfaction Survey

• Face-to-face data collection via tablets
• Combined Brand Image and Customer satisfaction survey for heavy duty trucks
• Among decision-makers in the companies (i.e., in Operations, Finance, Administration, etc.)
• Companies / organizations that own and operate heavy duty trucks (gross vehicle weight >15 T)
• Regional coverage: UAE, Saudi Arabia, Egypt

Continuously Track Customer Satisfaction Survey among customers in MENA region

• Survey via online links
• Samples: 500+ completes using client database for each UAE, KSA and Oman
• Among Purchasing – customers who bought a new vehicle.
• Companies / organizations that own and operate heavy duty trucks (gross vehicle weight >15 T)
• Among Ownership – customers who have their vehicles since about 1 year.

Car Brand Model Evaluation Survey (tires)

• Regional coverage: UAE, Saudi Arabia, Kuwait, Egypt

Reputation studies (motor oils)

Mystery Shopping exercises (prices, spare parts)

Car Clinics

• A number of clinics got successfully handled among owners of luxury brands, MPV and SUV.

Other automotive related studies

• Among those buying or leasing new vehicles
• Car owners and decision makers of any accessories to be bought for their cars.