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Our Experience in Automotive

Brand Image and Customer Satisfaction Survey
  • Face-to-face data collection via tablets
  • Combined Brand Image and Customer satisfaction survey for heavy duty trucks
  • Among decision-makers in the companies (i.e., in Operations, Finance, Administration, etc.)
  • Companies / organizations that own and operate heavy duty trucks (gross vehicle weight >15 T)
  • Regional coverage: UAE, Saudi Arabia, Egypt

Continuously Track Customer Satisfaction Survey among customers in MENA region
  • Survey via online links
  • Samples: 500+ completes using client database for each UAE, KSA and Oman
  • Among Purchasing – customers who bought a new vehicle.
  • Companies / organizations that own and operate heavy duty trucks (gross vehicle weight >15 T)
  • Among Ownership – customers who have their vehicles since about 1 year.

Car Brand Model Evaluation Survey (tires)
  • Regional coverage: UAE, Saudi Arabia, Kuwait, Egypt

Reputation studies (motor oils)

Mystery Shopping exercises (prices, spare parts)

Car Clinics
  • A number of clinics got successfully handled among owners of luxury brands, MPV and SUV.

Other automotive related studies
  • Among those buying or leasing new vehicles
  • Car owners and decision makers of any accessories to be bought for their cars.